FAQs

1. What types of phone cases do you offer? MalamaCases offers a wide range of phone cases, including Shockproof Clear Cases, Tough Cases, Biodegradable Cases, and custom-designed cases for various smartphone models including Samsung, Apple and Google.

2. Can I customise my phone case? Absolutely! We offer personalised phone cases which you can view here.

3. How do I select the right phone case for my device? Selecting the right phone case is easy. On our website, you can filter cases based on your specific phone model. Just find your device model in the drop-down menu, and you'll see all compatible phone case options.

4. Are your phone cases durable and protective? Yes, our phone cases are designed to provide optimal protection for your device. We use high-quality materials and conduct rigorous testing to ensure durability against everyday wear and tear.

5. Will the phone case interfere with the phone's functionality? Not at all. Our phone cases are designed with precise cutouts, ensuring full access to all ports, buttons, and functions of your device without any interference.

6. How long does it take to receive my order? The shipping time depends on your location and the shipping method chosen during checkout. Please check our Shipping page here to view the times for your country. 

7. Do you offer international shipping? Yes, we ship our phone cases worldwide from one of our 4 production centres.

8. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your phone case, you can return it within 30 days of receiving the order. Please check our Returns page here for more information. 

9. How can I track my order? Once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to track your package's status on our website or the carrier's site.

10. What payment methods do you accept? We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we also accept payments via PayPal and other secure online payment methods.

11. Are your phone cases compatible with wireless charging? Yes, most of our phone cases are wireless charging compatible and depending on the model some are also MagSafe compatible.

12. Do you offer bulk or wholesale discounts? Yes, we offer bulk discounts for large orders. Please contact our customer support team for more information.

13. What if I have a problem with my order or need assistance? Our customer support team is here to help! Feel free to reach out to us through our Contact Us page. We'll be happy to assist you with any issues or inquiries.

14. Can I cancel or change my order after it's placed? We strive to process orders promptly, but if you need to make changes or cancel your order, please contact us as soon as possible. Order modifications are subject to availability and order status.

15. Are the images used on the website true to the actual product colors? We do our best to provide accurate product images, but please note that colors may vary slightly due to lighting and screen settings. We recommend referring to customer reviews and images for real-life product representation.

If you have any other questions or concerns, don't hesitate to contact us. We value your satisfaction and will gladly assist you in any way we can.

Thank you for choosing MalamaCases!